SHIPPING & RETURNS

SHIPMENTS

Where can I receive my order?

You can receive it at the address you choose (address, work, etc.)

Can the delivery country be different from the purchase country?

The country of delivery always has to match the country of purchase.

How soon will I get my order?

If you live in the peninsula, the delivery time is 5 working days, unless the order is made on Saturday, Sunday or holiday, in which case the order will be processed on the first working day after the day of placing the order. For destinations such as the Canary Islands, the Balearic Islands, Ceuta and Melilla, and the rest of Europe, the delivery time is approximately 10 days.

How much do I have to pay for shipping?

Shipping costs are Free .

How can I know where my order is?

To know the status of your order, please contact our Customer Service department through our contact form at info@kitcalm.com.

What is the delivery process?

We will send you a confirmation email when your order will leave the warehouse and the carrier will contact you to inform you of the delivery of the order.

RETURNS

What should I do to give the item back?

To request an online return with pick up at your address, write us to the address info@kitcalm.com specifying the order number (which you will find in the order confirmation email), an address for the collection and the details of the items you want to return .

What is the deadline to make a return?

For any return, you have a period of fourteen days from the completion of the order.

Do I have to pay something for my return?

The returns in kitcalm.com and kitcalm.es are always free.

How will I receive my refund?

Once the return is approved, you will receive the amount in the same way that you made your purchase.

When will I receive my refund?

After approving the return (the items have to be in perfect condition and have the internal tags) you will receive a confirmation email indicating that the amount will be credited to your account (the same payment method you used to pay) in a few days. Remember that the payment to the credit card always depends on your bank.

What do I do if the amount of my refund is incorrect?

Get in touch with us at info@kitcalm.com we will solve the problem as soon as possible.
Kitcalm.com and kitcalm.es reserves the right to refuse returns communicated or sent after the deadline, or items that are not in the same conditions in which they were received.

Warranty

The warranty period is one year, although it does not include deficiencies caused by negligence, bumping, incorrect use or improper handling, incorrect installations, etc, or materials that are worn out by use. Kitcalm.com and kitcalm.es reserves the right to request an official technical service of the brand, a verification of the origin of the problem. In case of a defect caused by the misuse, the repair will be billable previous estimate. In case of NO acceptance of the budget, the preparation of the same will have a cost of 30 euros whose payment will be essential to remove the equipment without repair.

In those incidents that justify the use of the guarantee, will opt for repair, replacement of the item, rebate or refund, in the terms established by law. Kitcalm.com and kitcalm.es will make changes or refunds whenever:

a) Prior communication is given to our Customer Service: This step is essential whatever the reason for the return. You can do so by sending an email to info@kitcalm.com ad joining a copy of the ticket or invoice and order number in the subject of the email. We will tell you how you can act to return the item.
b) The item to be returned must be properly packaged for return. The packaging must be in perfect condition and keep all accessories and instructions of origin in order to be returned.
The computation of the guarantee will begin on the same day of purchase, under article 123 of the Royal Legislative Decree.

LEGAL WARNING

IDENTIFYING DATA OF THE WEB SITE HOLDER

In compliance with the duty of information stipulated in Article 10 of Law 34/2002 of July 11, Services of the Information Society and Electronic Commerce, Kit Calm Innovation Company SL as owner of the web site www.kitcalm. com and www.Kitcalm.es, proceeds to communicate the identifying data required by the referred standard:

Company name: Kit Calm Innovation Company S.L

Registered office: Calle La Cora 4, 2º-A, Granada 18006, Spain

NIF: B19631746

Email address: info@kitcalm.com

Registration data in the Commercial Registry: not included

The present information conforms and regulates the conditions of use, the limitations of responsibility and the obligations that, the users of the Web page that is published under the domain name kitcalm.com and kitcalm.es, assume and commit themselves to respect.

TERMS OF USE

The simple and mere use of the Page grants the condition of user of the Page, either natural or legal person, and it implies the complete, full and unreserved acceptance of each and every one of the clauses and general conditions included in the Notice Legal. If the User is not satisfied with the clauses and conditions of use of this Legal Notice, he will refrain from using the Page. This Legal Notice is subject to changes and updates so the version published by Kit Calm Innovation Company S.L. It may be different at each time the User accesses the Portal. Therefore, the User must read the Legal Notice in each and every one of the occasions in which he accesses the Page.

Through the Site, Kit Calm Innovation Company S.L provides Users access and use of various Content published via the Internet by Kit Calm Innovation Company S.L or by authorized third parties.

The User is obliged and agrees to use the Site and the Contents in accordance with current legislation, the Legal Notice, and any other notice or instructions put to his knowledge, either by means of this legal notice or in any other place within of the Contents that make up the Page, as well as the rules of coexistence, morality and generally accepted good practices. To this end, the User undertakes and undertakes NOT to use any of the Content for illegal purposes or purposes, prohibited in the Legal Notice or by current legislation, harmful to the rights and interests of third parties, or that in any way may damage , disable, overload, deteriorate or prevent the normal use of the Contents, computer equipment or documents, files and all kinds of content stored on any computer equipment owned or contracted by Kit Calm Innovation Company SL, other Users or any user of the Internet (hardware and software).

The User undertakes and undertakes not to transmit, disseminate or make available to third parties any kind of material contained in the Page, such as information, texts, data, content, messages, graphics, drawings, sound and / or image files , photographs, recordings, software, logos, brands, icons, technology, photographs, software, links, graphic design and source codes, or any other material to which he had access in his condition of User of the Page, without this enumeration having character limitative. Also, in accordance with all this, the User may not:

– Reproduce, copy, distribute, make available or otherwise publicly communicate, transform or modify the Contents, unless you have the written and explicit authorization of Kit Calm Innovation Company SL, which holds the corresponding rights, or that this is legally permitted.
– Delete, manipulate or in any way alter the “copyright” and other data identifying the reservation of rights of Kit Calm Innovation Company SL or its owners, fingerprints and / or digital identifiers, or any other technical means established for your recognition
The User must refrain from obtaining and even attempting to obtain the Contents using means or procedures different from those that, according to the cases, have been made available for this purpose or have been indicated for this purpose in the Web pages where find the Contents or, in general, those that are usually used on the Internet for this purpose provided that they do not entail a risk of damage or disablement of the Page, and / or of the Contents.

INTELLECTUAL PROPERTY

All brands, trade names or distinctive signs of any kind that appear on the Site are owned by Kit Calm Innovation Company SL or, where appropriate, third parties who have authorized their use, without it being understood that the use or access to the Portal and / or to the Contents grant the User any right over the aforementioned trademarks, trade names and / or distinctive signs, and without which the User may be understood to assign any of the exploitation rights that exist or may exist over said Contents. In the same way, the Contents are the intellectual property of Kit Calm Innovation Company SL, or of third parties in their case, therefore, the Intellectual Property rights are owned by Kit Calm Innovation Company SL, or of third parties that have authorized their use, to whom the exclusive exercise of the rights of exploitation of the same in any form and, especially, the rights of reproduction, distribution, public communication and transformation. The unauthorized use of the information contained in this website, as well as the infringement of the Intellectual or Industrial Property rights of Kit Calm Innovation Company S.L or third parties included in the Website that have transferred contents will give rise to the legally established responsibilities.

HYPERLINKS

Those persons who intend to establish hyperlinks between their Web page and the Website must observe and comply with the following conditions:

– Prior authorization will not be necessary when the Hyperlink only allows access to the home page, but may not reproduce it in any way. Any other form of Hyperlink will require the express and unequivocal authorization in writing by Kit Calm Innovation Company S.L
– No “frames” will be created with the Web pages or the Web pages of Kit Calm Innovation Company S.L
– False, inaccurate, or offensive statements or indications about Kit Calm Innovation Company SL will not be made by its directors, employees or collaborators, or by the persons who are related to the Page for any reason, or by the Users of the Page, or of the Contents provided.
– It will not be declared or given to understand that Kit Calm Innovation Company S.L has authorized the Hyperlink or that it has supervised or assumed in any way the Contents offered or made available to the Web page in which the Hyperlink is established.
– The Web page in which the Hyperlink is established may only contain what is strictly necessary to identify the destination of the Hyperlink.
– The Web page in which the Hyperlink is established will not contain illegal information or content, contrary to morals and generally accepted good customs and public order, nor will it contain content that is contrary to any third party’s rights.
AVAILABILITY OF THE PAGE

Kit Calm Innovation Company S.L does not guarantee the absence of interruptions or errors in the access to the Page, its Contents, nor that it is updated, although it will develop its best efforts to, in its case, avoid, correct or update them. Therefore, Kit Calm Innovation Company SL is not responsible for damages or losses of any kind produced in the User that cause failures or disconnections in the telecommunications networks that produce the suspension, cancellation or interruption of the Portal service during the provision of the same or with previous character.

Kit Calm Innovation Company SL excludes, with the exceptions contemplated in the current legislation, any liability for damages of any nature that may be due to the lack of availability, continuity or quality of the operation of the Page and the Contents, as no compliance with the expectation of utility that users may have attributed to the Page and the Contents.

The function of the Hyperlinks that appear on this Website is exclusively to inform the user about the existence of other Websites that contain information on the subject. These Hyperlinks are not suggestions or recommendations.

Kit Calm Innovation Company SL is not responsible for the contents of these linked pages, the operation or usefulness of the Hyperlinks or the results of these links, nor guarantees the absence of viruses or other elements in them that may cause alterations in the system computer (hardware and software), user’s documents or files, excluding any liability for damages of any kind caused to the user for this reason.

Access to the Site does not imply an obligation on the part of Kit Calm Innovation Company S.L to control the absence of viruses, worms or any other harmful computer element. The User is responsible, in any case, for the availability of adequate tools for the detection and disinfection of harmful computer programs, therefore, Kit Calm Innovation Company SL is not responsible for possible security errors that may occur during the provision of the software. Service of the Page, nor of the possible damages that may be caused to the computer system of the user or of third parties (hardware and software), the files or documents stored in it, as a consequence of the presence of viruses in the user’s computer used for the connection to the services and contents of the Web, of a malfunctioning of the browser or the use of non-updated versions thereof.

QUALITY OF THE PAGE

Given the dynamic and changing environment of the information and services provided through the Site, Kit Calm Innovation Company S.L makes its best effort, but does not guarantee the complete truthfulness, accuracy, reliability, usefulness and / or timeliness of the Contents. The information contained in the pages that make up this Portal is only informative, advisory, informative and publicity. In no case do they offer or have the nature of a binding or contractual commitment.

LIMITATION OF LIABILITY

Kit Calm Innovation Company S.L excludes all responsibility for the decisions that the User can make based on this information, as well as for the possible typographical errors that the documents and graphics of the Page may contain. The information is subject to possible periodic changes without prior notice of its content by extension, improvement, correction or update of the Contents.

NOTIFICATIONS

All notifications and communications by Kit Calm Innovation Company S.L to the User made by any means will be considered effective for all purposes.

AVAILABILITY OF THE CONTENTS

The service of the Website and the Contents has, in principle, indefinite duration. Kit Calm Innovation Company S.L, however, is authorized to terminate or suspend the provision of the service of the Page and / or any of the Contents at any time. When reasonably possible, Kit Calm Innovation Company S.L will previously warn the termination or suspension of the Page.

PERSONAL DATA PROTECTION

Kit Calm Innovation Company SL is aware of the importance of the privacy of personal data and therefore, has implemented a policy of data processing aimed at providing maximum security in the use and collection of the same, ensuring compliance with the current regulations in the matter and configuring said policy as one of the basic pillars in the lines of action of the entity. During the navigation through the web kitcalm.com and kitcalm.es it is possible that they request personal data through different forms provided for that purpose. Said data will be part of the pertinent files in function of the determined and concrete purpose that motivates the collection of the same. In this way, the particular information of each data processing will be provided along with each web form, being common to all of them the person in charge of the file: Kit Calm Innovation Company SL, domiciled at La Cora 4, 2º-A, Granada 18006, Spain, as well as the place and manner of exercising the rights of access, rectification, cancellation and opposition, which must be formalized by means of a written communication to the address indicated above, including a copy of the ID or equivalent identification document. In the event that you provide your information through an email message, it will be part of a file whose purpose will be the management of the request or comment made to us, with the rest of the points indicated in the previous paragraph being applicable.

Likewise, the general contracting conditions of the services of Kit Calm Innovation Company S.L, contain the characteristics and nature of the data processing that will be developed by the same in case of contracting any of them. On the other hand, Kit Calm Innovation Company SL has implemented the necessary technical and organizational measures to prevent the loss, misuse, alteration, unauthorized access and theft of Personal Data that interested parties could provide as a result of access to the different sections of the website kitcalm.com and kitcalm.es, applying the security measures contemplated in Royal Decree 1720/2007, of December 21, which approves the Regulation for the development of Organic Law 15/1999, of December 13, of Protection of Personal Data.

JURISDICTION

For any questions arising on the interpretation, application and compliance with this Legal Notice, as well as the claims that may arise from its use, all parties involved submit to the Judges and Tribunals of Granada, expressly waiving any other I could correspond to them. Applicable legislation The Legal Notice is governed by Spanish law. Copyright © 2017 – Kit Calm Innovation Company S.L

All copyrights are reserved by international intellectual property laws and treaties. It is expressly forbidden to copy, reproduce or disseminate, total or partial, by any means.

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